Terms & Conditions

These terms apply to services provided by Oakline Auto Detailing in Queensland, Australia. By accepting a quote and confirming a booking with us, you agree to them. To be confirmed: registered business name and ABN.

• Prices shown on this website are starting prices in Australian dollars (AUD) and are indicative only.
• Submitting a quote request through this website does not create a booking. We review each request and contact you with a quote and available times.
• A booking exists only once you have accepted our quote and we have confirmed a date and time with you.
• Quotes are based on the information and any photos you provide. To be confirmed: how long a quote remains valid.

If, when we arrive, the vehicle’s size or condition is significantly different from what was described, the time and price may need to change. We will always discuss this with you and get your agreement before starting any work. You are free to decline.

• Safe, legal access to the vehicle and enough space to work around it.
• Accurate information about access to water and power at the location, as requested in your quote.
• Permission from the property owner or manager for the work to be carried out on site, where needed.
• Valuables and loose personal items removed from the vehicle before we start.
• Someone available to hand over and collect the keys at the agreed times.

We carry out the service described in your quote with due care and skill. Cleaning can improve a vehicle’s appearance but cannot repair existing damage such as scratches, chips, stains, fading or wear, and results vary with the vehicle’s age and condition.

Some specialist work is not currently offered — see our Services page for the current list.

We may note or photograph existing damage before starting, for your records and ours.

Because we work outdoors, we may need to reschedule in unsuitable weather or other circumstances beyond our control. See our Cancellation Policy.

Payment is due on completion of the service unless we have agreed otherwise in writing. To be confirmed: accepted payment methods, any deposit, and payment terms for Monthly Family Care and Fleet Care.

Monthly Family Care begins with an Inside & Out clean. Visits are then every four weeks, with the schedule and per-visit price agreed with you afterwards. To be confirmed: minimum term, payment arrangements and how to pause or cancel.

Referral discounts and credits are subject to the program terms on our Rewards page.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those rights. If you are not happy with a service, please tell us as soon as possible so we can put it right.

To the extent permitted by law, and without limiting your rights under the Australian Consumer Law, we are not responsible for pre-existing damage, mechanical or electrical faults unrelated to our work, or items left in the vehicle. To be confirmed: insurance details and final liability wording, following legal review.

These terms are governed by the laws of Queensland, Australia.