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Frequently asked questions

Everything you need to know.

Clear answers about booking, pricing and what to expect on the day. Can't find what you're after? Get in touch.

Questions

Booking, pricing and the day itself.

How do I book?

Start by sending a quote request through this website, or give us a call. Tell us about your car, the service you're after and when would suit you. We review every request personally, then contact you with a price and available times. Your booking is only confirmed once you've accepted the quote and we've agreed on a date together.

How long does detailing take?

It depends on the service, the size of your vehicle and its condition — an exterior wash on a small car is much quicker than a first-time clean on a well-used seven-seater. We'll give you a realistic time estimate with your quote so you can plan your day.

Do you come to my home?

Yes. We're a fully mobile service, so we come to your home or workplace within our service areas. All we need is a safe place to work around the vehicle.

Do you charge for travel?

We're based in Tarragindi. There's no travel fee within about 10 km (Holland Park, Annerley, Moorooka, Salisbury, Mount Gravatt, Greenslopes and nearby). Further out it's A$15 for about 10–20 km and A$25 for about 20–30 km, confirmed in your quote. There's no travel fee for a second car at the same address on the same visit, or for regular four-weekly visits.

Do you need water and electricity?

The quote form asks whether a tap and a power point are available near the vehicle. Let us know what you have and we'll confirm with your quote whether the job can go ahead at your location and what, if anything, we need from you.

What happens if it rains?

Exterior work needs suitable weather to be done properly. If rain or storms are forecast, we'll get in touch to find a new time that suits you. If you have undercover space, tell us in your quote request.

Can you clean heavily soiled vehicles?

In most cases, yes. Heavily soiled cars take longer, so we add A$30–50 to the price, and we confirm the exact amount from your photos before you book. Some specialist work, such as mould removal, specialist stain removal, paint correction and ceramic coating, is not something we currently offer.

Do you remove pet hair?

Light pet hair is picked up as part of our interior vacuuming. Heavy or embedded pet hair takes considerably longer, so please mention it in your request — we'll let you know what's achievable and include it in your quote.

Do you offer regular maintenance?

Yes. Monthly Family Care is a scheduled maintenance visit from A$129 per visit. Your first visit is an Inside & Out clean, then we come back every four weeks on a schedule that suits your household.

How much does mobile detailing cost?

Exterior Care starts from A$79 and Inside & Out from A$149. Monthly Family Care is from A$129 per visit, and Fleet Care is quoted per business. These are starting prices in Australian dollars for a hatch, sedan or small SUV. Medium SUVs, large SUVs, 4WDs, utes and vans cost a little more, and heavily soiled cars add A$30–50.

Is the quoted price final?

The prices on this website are starting prices, and the figure shown in the quote form is indicative only. Once we've reviewed your request, we send you a quote for your vehicle. If the car's condition on the day is significantly different from what was described, we'll talk to you before starting any work — you'll never be charged more without agreeing to it first.

Do you offer wax or glass protection?

Yes, as an add-on to an Exterior Care or Inside & Out clean. The Full Shine is from A$140, Gloss + Clear Windscreen is from A$120, Clear Glass All Round is from A$80 for a hatch, sedan or small SUV. It's a premium hand-applied wax and glass treatment, not a ceramic coating, and how long it lasts depends on the weather, parking and washing.

Can I book multiple cars?

Absolutely. Doing more than one vehicle at the same address in one visit is efficient for everyone, so each extra car is A$20 off. Add the details of each vehicle in the notes of your quote request, or get in touch about Fleet Care if they're business vehicles.

What is your cancellation policy?

If you need to cancel or move your appointment, please let us know as early as you can so we can offer the time to someone else. Our full cancellation and rescheduling terms are being finalised and will be confirmed with your quote before you book.

Still have a question?

Send a quote request with your question in the notes, or contact us directly. We're happy to help.

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